Gaya APA
FITZSIMMONS, James A.. (2014).
Service management: operations, strategy, information technology .
New York:
McGraw Hill.
Gaya Chicago
FITZSIMMONS, James A..
Service management: operations, strategy, information technology.
New York:
McGraw Hill,
2014.
Text.
Gaya MLA
FITZSIMMONS, James A..
Service management: operations, strategy, information technology.
New York:
McGraw Hill,
2014.
Text.
Gaya Turabian
FITZSIMMONS, James A..
Service management: operations, strategy, information technology.
New York:
McGraw Hill,
2014.
Print.