Gaya APA
ZEITHAML, Valarie A.. (2013).
Services marketing: integrating customer focus across the firm .
New York:
McGraw Hill.
Gaya Chicago
ZEITHAML, Valarie A..
Services marketing: integrating customer focus across the firm.
New York:
McGraw Hill,
2013.
Text.
Gaya MLA
ZEITHAML, Valarie A..
Services marketing: integrating customer focus across the firm.
New York:
McGraw Hill,
2013.
Text.
Gaya Turabian
ZEITHAML, Valarie A..
Services marketing: integrating customer focus across the firm.
New York:
McGraw Hill,
2013.
Print.