Gaya APA
TJIPTONO, Fandy, CHANDRA, Gregorius. (2007).
Service quality & satisfation (ed.2).
Jogyakarta:
Andi.
Gaya Chicago
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service quality & satisfation.
ed.2
Jogyakarta:
Andi,
2007.
Text.
Gaya MLA
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service quality & satisfation.
ed.2
Jogyakarta:
Andi,
2007.
Text.
Gaya Turabian
TJIPTONO, Fandy, CHANDRA, Gregorius.
Service quality & satisfation.
ed.2
Jogyakarta:
Andi,
2007.
Print.